Shared Inbox
Manage all channels in one place — email, chat, portal, and API. Filtering, sorting, assignment, priority levels, custom tags, internal notes, and collision detection.
Hela ditt företag. Ett enda verktyg.
Helpio är den samlade affärsplattformen för svenska små- och medelstora bolag. Support, bokföring, CRM, chatt och dokument samlat på samma plats — byggt för svensk verklighet med Fortnox-import, BAS-kontoplan, SIE-export, Skatteverket-kompatibel momsrapport och bankintegration via Enable Banking. Hostat hos Scaleway i EU.
Starta 14 dagar gratisEverything you need, nothing you don't
A complete, GDPR-compliant business platform that's powerful enough for enterprise teams and simple enough for startups.
Live Chat
Real-time chat widget with agent presence indicators, chat transfer, one-click ticket conversion, customizable appearance, and offline messages.
Knowledge Base
Self-service help center with rich text editor, category organization, full-text and semantic AI search, and public/internal article visibility.
AI Assistant
Built-in AI powered by Claude and GPT-4o. Suggested replies trained on your knowledge base, ticket summaries, semantic search, and contextual suggestions during replies.
SLA Management
Conditional service level agreements with first-response and resolution targets, automatic breach detection, pause/resume for business hours, and compliance reporting.
Reports & Analytics
Ticket volume trends, agent performance metrics, SLA compliance rates, first response and resolution time tracking, and CSV export.
CRM
Built-in EU-hosted CRM with customer registry, contacts, deals, campaigns, configurable fields, forms, document management with e-signatures, statistics, and email integration. Easy migration from HubSpot or Excel.
Who Is Helpio For?
Built for teams that care about customer experience and data privacy.
Startups & SMBs
Small support teams (1–10 agents) that need a powerful, affordable alternative to bloated enterprise tools.
Growing Teams
Mid-sized teams (10–50 agents) scaling up with SLA management, AI-assisted replies, and multi-channel support.
Regulated Industries
Healthcare, finance, legal, and government teams that require strict GDPR compliance and EU data residency.
EU-First Companies
Organizations that refuse to store customer data on US-owned cloud infrastructure due to Cloud Act and FISA risks.
How Helpio Compares to Zendesk, Intercom & Freshdesk
See how Helpio stacks up against the big players.
| Feature | Helpio | Zendesk / Intercom / Freshdesk |
|---|---|---|
| EU-owned infrastructure | ✅ Scaleway (French-owned) | ❌ AWS / GCP (US-owned) |
| GDPR & Schrems II compliant | ✅ By design | ⚠️ Requires configuration |
| No US Cloud Act exposure | ✅ Zero exposure | ❌ Subject to US law |
| AI-powered replies | ✅ Claude & GPT-4o | ✅ Proprietary AI |
| Self-hosted option | ✅ Docker | ❌ SaaS only |
| Starting price | $0 (Free plan) | $19–$29/agent/mo |
| Data centers | Paris, Amsterdam, Warsaw | Global (incl. US) |
Why EU-Hosted Matters
It's not just about location — it's about who owns the servers.
The US Cloud Act Problem
The US Cloud Act (2018) gives American authorities the legal right to access data stored by US companies — anywhere in the world. Even if your data sits in an AWS Frankfurt data center, it's still within reach of US law enforcement.
FISA Section 702
FISA allows warrantless surveillance of non-US persons' data held by US companies. If you use a US-owned cloud provider, your European customers' data can be accessed without their knowledge or consent.
Schrems II Invalidated Privacy Shield
The EU Court of Justice ruled that US surveillance laws are incompatible with EU privacy rights. Relying on Standard Contractual Clauses with US providers is legally precarious.
Scaleway: The EU-Safe Alternative
Scaleway is owned by Iliad Group, a French company. 100% European-owned, EU-operated, with data centers in Paris, Amsterdam, and Warsaw. EU law is the only law that applies to your data.
Pricing — Simple, Transparent
Helpio offers simple, transparent pricing for teams of all sizes. Start for free, upgrade when you grow, and keep your customer data securely hosted in the EU.
Free — $0/month
For small teams getting started with AI-powered customer support. Up to 2 agents, shared inbox, basic live chat, knowledge base, EU hosting (Scaleway).
Pro — $29/agent/month
For growing teams that want automation and better workflows. Up to 25 agents, AI assistant for replies, advanced live chat, email integrations, SLA management, analytics & reporting, customer portal.
Enterprise — Custom pricing
For organizations with advanced needs, security requirements, and scale. Unlimited agents, advanced AI automation, custom integrations, dedicated support, SLA & uptime guarantees, custom data handling / compliance.
Alternatives to Helpio
Helpio is an alternative to tools like Zendesk, Intercom, and Freshdesk — with a stronger focus on simplicity, AI automation, and EU data privacy.
EU-Only Infrastructure on Scaleway
Scaleway is owned by Iliad Group, a French company. 100% European-owned with no US parent company or investors. Data centers in Paris, Amsterdam, and Warsaw — all within EU borders.
Helpio Features
Everything you need to manage customer support in one AI-powered platform.
AI Assistant
Automatically draft replies, suggest answers, and reduce response time using built-in AI.
Shared Inbox
Manage all customer conversations from email, chat, and other channels in one place.
Live Chat
Chat with customers in real-time directly from your website.
Knowledge Base
Build a self-service help center to reduce support load.
Analytics & Reporting
Track performance, response times, and team efficiency.
SLA Management
Set response time targets and ensure consistent service quality.
EU Hosting & Compliance
Your data stays in Europe, compliant with GDPR and Schrems II.
CRM
Full-featured CRM with customer registry, contacts, deals, campaigns, forms, document signing, statistics, and email integration. Easy migration from HubSpot or Excel. All EU-hosted.
Pricing for Helpio
Helpio offers simple, transparent pricing for teams of all sizes. Start for free, upgrade when you grow, and keep your customer data securely hosted in the EU.
Free — $0/month
For small teams getting started with AI-powered customer support.
- Up to 2 agents
- Shared inbox
- Basic live chat
- Knowledge base
- EU hosting (Scaleway)
Pro — $29/agent/month
For growing teams that want automation and better workflows.
- Up to 25 agents
- AI assistant for replies
- Advanced live chat
- Email integrations
- SLA management
- Analytics & reporting
- Customer portal
Enterprise — Custom pricing
For organizations with advanced needs, security requirements, and scale.
- Unlimited agents
- Advanced AI automation
- Custom integrations
- Dedicated support
- SLA & uptime guarantees
- Custom data handling / compliance
Frequently Asked Questions
- Do you store data in the EU?
- Yes, all customer data is hosted in the EU using Scaleway infrastructure.
- Can I upgrade anytime?
- Yes, you can upgrade or downgrade your plan at any time.
- How does Helpio compare to Zendesk?
- Helpio is simpler, AI-first, and fully EU-hosted, making it ideal for GDPR-sensitive teams.
- Where is Helpio hosted?
- Exclusively on Scaleway — a 100% European-owned cloud provider with data centers in Paris, Amsterdam, and Warsaw.
- Is Helpio GDPR compliant?
- Yes. Fully GDPR compliant by design. EU-owned infrastructure, no US sub-processors.
- Can I self-host Helpio?
- Yes. Deploy via Docker on your own infrastructure for maximum control.
Security & Compliance
Helpio runs exclusively on Scaleway — a 100% European-owned cloud provider. No US Cloud Act. No FISA. No foreign surveillance. Just EU law protecting your customer data.
EU Data Hosting
Helpio is fully hosted in the European Union using Scaleway infrastructure. Your data never leaves the EU.
GDPR Compliance
We are designed with GDPR in mind, ensuring your customer data is handled securely and transparently.
Data Privacy
We do not use your customer data to train external AI models.
Secure Infrastructure
All data is encrypted in transit and at rest using industry standards.
Access Control
Role-based access ensures that only authorized users can access sensitive information.
Self-Host for Maximum Control
Deploy Helpio on your own EU infrastructure via Docker. Full control over data, backups, and encryption keys. Air-gapped deployment option.
About Helpio
Helpio was born from a simple frustration: customer support tools are either too complex, too expensive, or store your data on US servers. We built the EU-safe alternative.
Our Mission
We believe every team deserves powerful, AI-enhanced tools without the enterprise price tag, vendor lock-in, or data sovereignty compromises.
Why EU-Owned Infrastructure Matters
Most platforms run on AWS, Azure, or Google Cloud — all US-owned. Helpio chose Scaleway — a French-owned cloud provider — so your data is protected exclusively by EU law.
Who is Helpio for?
Helpio is built for startups, SMEs, and EU-based companies that need a modern business platform without compromising on data privacy.
Company
Operated by Webpro Sweden AB (Org.nr 5590234539). Address: Sunnevägen 7, 42942 Särö, Sweden.
Privacy Policy
This privacy policy describes how Webpro Sweden AB (org.nr 5590234539), operating Helpio, collects, uses, and protects your personal data in accordance with GDPR. All data is hosted on EU-owned infrastructure (Scaleway) and never leaves the EU.